Coaching for high performance

Course aim:

This course takes an in-depth look at how coaching and structured feedback can support day to day performance management.

We examine how to plan and deliver effective and worthwhile appraisals so that managers can develop their staff and get the very best out of the unique individuals in their teams.

Many people managers struggle with giving feedback on performance.

This course covers all aspects of people management from the setting of objectives, through to coaching and giving feedback (both good and bad), to how to conduct an effective appraisal meeting with appropriate follow up.

Course Content:

What is Performance Management and why do it
Principles of Performance Management
Communicating Clearly
How to use a Coaching Model
Coaching in Practice
Giving Effective Feedback in Performance Management
Understanding and Preparing the Appraisal Process
Running an Effective Appraisal Meeting
Setting Expectations/Targets, Evaluation
Shaping Performance Improvement Plans
Recognising Success
Stepping Up the Pressure
Choosing Your Impact
Dealing with Difficult Situations

Want to find out more? Get in touch with us and we will be more than happy to answer any questions

“Heather has been advising for Quatro PR for a number of years and we’d be lost without her. During a recent company restructure, Heather guided us with clarity and candour. Her first class advice ensured that the business objectives were always at the forefront of the challenging process”
Rob Fellows Co-Founder, Quatro PR
"I have worked with Heather for 8 years. She is a true professional, level-headed, compassionate, but most of all very understanding and sensitive to all situations.
Heather’s advice and counsel is always brilliant and she is a constant and reassuring guide.
Heather would be the perfect HR partner for any business."
Julie Crane, Finance Director, Grace Blue
"Heather helps us to be able to get the most from our team, her insight and empathy are key to creating a fantastic working relationship that benefits all.
From legal matters through to general advice on employment matters she adds great real value".
Steve Husband, Director, The Media People
"Fifty Fifty have used Heather as our HR consultant for over 10 years and her approach and service have been consistently excellent.
Heather is always at the end of the phone when we are in need of HR advice and expert guidance; from ensuring we are up to date with the latest HR legislation to being the voice of calm and precision if we need to navigate a challenging situation. As a small business Heather is a much needed extended member of our team and we would not hesitate in recommending her."
Sally Pacy, Owner, Fifty Fifty
"HR is one of those areas for an SME business that can be a minefield in terms of both legislation and the handling of sensitive issues.
Having Heather available as a Consultant to help us when we have needed guidance and support has been invaluable. She quickly gets to grip with any given situation and helps navigate employer, employee or both through to the required outcome. We have no hesitation in recommending her."
Geraldine Scher, Managing Director, Chillibean
"Heather’s invaluable advice and guidance has helped us grow our business. Her insight, experience, perspective, strategic approach and her ability to provide practical solutions that fit with our culture is second to none. I’m very grateful to her for all her support over the years and I’d highly recommend her to any business".
Fran O'Leary, Co-Founder & Director, Lodestone Communications
"Heather was a trusted advisor during much of my time as CEO of Franklin Rae. She not only applies legislative and technical knowledge brilliantly to each situation, but it's her understanding of the human and emotional dimensions of HR which makes her invaluable. She brings the 'rule book' alive and guides you every step of the way. I would highly recommend her."
Jill Franklin, Founder of Franklin Rae
I am often recommending Heather and Heartbeat HR to friends connected to small business. She responds to queries swiftly and succinctly.
We have found her advice invaluable over the past couple of years.
Mrs Abigail Broom, Director of James Glancy Design Ltd

Want to get in touch?

Please submit your details below and we'll call you right back (during office hours).