A few weeks ago it was my husband’s birthday and I wanted to arrange a meal at a restaurant.
Friends had told me about a fantastic restaurant that was local to where we live.
So, I booked it, we arrived at the allotted time, 4pm and that is when the saga begun.
We stood waiting to be served for 7 minutes, no one came, I felt my husband getting fidgety.
Finally, someone came to serve us, no apology, nothing apart from have you booked?
Yes, I said, after a further few minutes of checking their diary for our reservation we were finally seated.
Lets just say the meal got worse from there, my olives were nearly tipped all over the table, we ordered our lunch, only to be told they had run out of certain things, food was cold, missed items that we had to chase etc.
I reflected on this as a business owner, we need to ensure that we meet expectations of our clients.
If we say we are the best, then we need to deliver the best.
I do appreciate that people have bad days, but really!
If you want a client to return to you, then your service must be spot on.
When I asked my husband if he had enjoyed the meal!!!! He said the Company was great (me and my children, of course) and the wine was superb!
Suffice to say that restaurant has lost us as a customer.
