Development Workshops – Communication Skills Training

29th August 2017

Communication Skills Training

It would make life easier if everyone understood everything that is being said all of the time.

Unfortunately, sometimes there is a mismatch between what we mean and how it is understood.

Course Aims

On the Communication Skills training course we explore the dynamics of communication, covering body language, voice and use of space with lots of tools and techniques to support good communication skills.

Course Content

The Communication Process
Avoiding saying what you are thinking
Dynamics of management communication
It’s the way that you say it…
Verbal Vocal, and Visual.
Body Language and Proxemics
Personal impact
What do you believe
Patterns of behaviour
Communicating at meetings
Boundaries and Delegation
Your issue or theirs- real communication skills examples

Communication Skills Learning Outcomes

Understand the communication process and how to cope when it breaks down
Learn the importance of trust in management communication
Understand the elements that make up the communication dynamic
Learn practical skills in voice and body language and proxemics
Understand their personal impact
Learn to recognise their patterns of behaviour
Learn how their assumptions about life affect themselves and others in communication
Widen their choices of behaviour to create a different effect
Gain tools for dealing with other people
Learn how to manage meetings without chairing them
Learn how to set boundaries whilst retaining a “Can do” persona
Gain practical tools for handling real communication

Who should attend

Managers and Leaders. This course is designed to help people in any role to manage absence in their Company more effectively.

The course is being run on either the 16^th or 17^th November 2017, in Greek Street, London W1

Price

One Day Workshop – £249+VAT per person.

If you would like more information about the course or would like to book a place do contact us via the website or call us on 0203 389 5251.

“Heather has been advising for Quatro PR for a number of years and we’d be lost without her. During a recent company restructure, Heather guided us with clarity and candour. Her first class advice ensured that the business objectives were always at the forefront of the challenging process”
Rob Fellows Co-Founder, Quatro PR
"I have worked with Heather for 8 years. She is a true professional, level-headed, compassionate, but most of all very understanding and sensitive to all situations.
Heather’s advice and counsel is always brilliant and she is a constant and reassuring guide.
Heather would be the perfect HR partner for any business."
Julie Crane, Finance Director, Grace Blue
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From legal matters through to general advice on employment matters she adds great real value".
Steve Husband, Director, The Media People
"Fifty Fifty have used Heather as our HR consultant for over 10 years and her approach and service have been consistently excellent.
Heather is always at the end of the phone when we are in need of HR advice and expert guidance; from ensuring we are up to date with the latest HR legislation to being the voice of calm and precision if we need to navigate a challenging situation. As a small business Heather is a much needed extended member of our team and we would not hesitate in recommending her."
Sally Pacy, Owner, Fifty Fifty
"HR is one of those areas for an SME business that can be a minefield in terms of both legislation and the handling of sensitive issues.
Having Heather available as a Consultant to help us when we have needed guidance and support has been invaluable. She quickly gets to grip with any given situation and helps navigate employer, employee or both through to the required outcome. We have no hesitation in recommending her."
Geraldine Scher, Managing Director, Chillibean
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Fran O'Leary, Co-Founder & Director, Lodestone Communications
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Jill Franklin, Founder of Franklin Rae
I am often recommending Heather and Heartbeat HR to friends connected to small business. She responds to queries swiftly and succinctly.
We have found her advice invaluable over the past couple of years.
Mrs Abigail Broom, Director of James Glancy Design Ltd

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