More information about our Management Skills Development Workshops

27th July 2017

Management Skills

The development workshops have been aimed at New/Existing Managers that may need support in the day to day management of their teams. In particular:

First Time Managers
Supervisors
Team Leaders
Sales Managers
HR Professionals
Project Managers
Change Managers
New Managers
Staff Looking to progress into a Management position

The Management Skills Training is one day in duration.

The course content entails:

Role responsibilities
Definition of a ‘Manager’
The key responsibilities of managing people
The management process
Building the right relationship with the team
Effective Management Behaviours
Management Styles
Matching & adapting your management style
Giving supportive guidance and feedback
Effective communication
Assertiveness Strategies
Effective Team Building
Monitoring performance on a day to day basis
What motivates and de- motivates people
Managing difficult people and situations

With the help of this course delegates will be able to:

Motivate and inspire employees
Coach and develop staff effectively
Resolve conflicts quickly
Build and lead high performing teams
Gain enthusiastic cooperation
Resolve performance issues quickly and effectively
Delegate tasks with confidence
Organise your time and workload

The Course is running on the 20^th or 21^st September in London, W1. Cost £350 + VAT with a maximum of six participants.

If you would like more information about the courses or would like to book a place do contact us via the website or ring.

There will be following courses in November; Time and Attendance and Communication Skills and December; Time Management Skills and Time and Attendance.

“Heather has been advising for Quatro PR for a number of years and we’d be lost without her. During a recent company restructure, Heather guided us with clarity and candour. Her first class advice ensured that the business objectives were always at the forefront of the challenging process”
Rob Fellows Co-Founder, Quatro PR
"I have worked with Heather for 8 years. She is a true professional, level-headed, compassionate, but most of all very understanding and sensitive to all situations.
Heather’s advice and counsel is always brilliant and she is a constant and reassuring guide.
Heather would be the perfect HR partner for any business."
Julie Crane, Finance Director, Grace Blue
"Heather helps us to be able to get the most from our team, her insight and empathy are key to creating a fantastic working relationship that benefits all.
From legal matters through to general advice on employment matters she adds great real value".
Steve Husband, Director, The Media People
"Fifty Fifty have used Heather as our HR consultant for over 10 years and her approach and service have been consistently excellent.
Heather is always at the end of the phone when we are in need of HR advice and expert guidance; from ensuring we are up to date with the latest HR legislation to being the voice of calm and precision if we need to navigate a challenging situation. As a small business Heather is a much needed extended member of our team and we would not hesitate in recommending her."
Sally Pacy, Owner, Fifty Fifty
"HR is one of those areas for an SME business that can be a minefield in terms of both legislation and the handling of sensitive issues.
Having Heather available as a Consultant to help us when we have needed guidance and support has been invaluable. She quickly gets to grip with any given situation and helps navigate employer, employee or both through to the required outcome. We have no hesitation in recommending her."
Geraldine Scher, Managing Director, Chillibean
"Heather’s invaluable advice and guidance has helped us grow our business. Her insight, experience, perspective, strategic approach and her ability to provide practical solutions that fit with our culture is second to none. I’m very grateful to her for all her support over the years and I’d highly recommend her to any business".
Fran O'Leary, Co-Founder & Director, Lodestone Communications
"Heather was a trusted advisor during much of my time as CEO of Franklin Rae. She not only applies legislative and technical knowledge brilliantly to each situation, but it's her understanding of the human and emotional dimensions of HR which makes her invaluable. She brings the 'rule book' alive and guides you every step of the way. I would highly recommend her."
Jill Franklin, Founder of Franklin Rae
I am often recommending Heather and Heartbeat HR to friends connected to small business. She responds to queries swiftly and succinctly.
We have found her advice invaluable over the past couple of years.
Mrs Abigail Broom, Director of James Glancy Design Ltd

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