Essential Management Skills

Course Aims:

Building a foundation for excellence in management.

As someone new to management or an existing manager, you may have an idea of the kind of manager you would like to be.

Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you.

Course Objectives:

• On completion of this course delegates will be able to:
• Understand the dynamics of managing people
• Appreciate the manager’s role and responsibilities
• Understand how to modify your management style to suit individual personality types
• Acquire the confidence to implement new practices
• Understand motivational factors and how to apply them

Course Content:

• Being Today’s Manager
• Define the role of the manager
• Setting standards for yourself and others
• Responsibilities, context and challenges
• Characteristics of an effective manager
• The Management Process
• Agreeing goals
• Setting SMART objectives
• Action planning
• Involving the team
• Allocating work
• Supporting and monitoring results
• Managing Yourself and Your Time
• Supporting and monitoring results
• Developing Your Management Style
• Communication
• Effective listening
• Delegation and Motivation
• Getting the best out of people
• Managing People and Performance
• Strategies for managing difficult people and situations
• The performance management process
• Action planning