Your people are central to driving your business forward, so it makes sense to plan ahead to make sure you have the right knowledge, skills and commitment in place to achieve your business goals.
Heartbeat HR can support you with Strategic HR Management, developing a strategic framework which focuses on achieving long-term business goals and outcomes. We consider people issues and matching resources to future needs, as well as issues such as structure, quality, culture, values and commitment to take your business to the next level.
With any change or improvement projects, it is important they are planned, prioritised, tracked and completed.
We have extensive project management experience and expertise, using a trusted process to ensure a clear and consistent approach to delivery. Working as the project lead or part of the team, we help identify goals, milestones and measurements; develop a methodical approach to delivering your objectives; and provide essential accountability support to ensure the project stays on track.
Employee engagement is a significant driver for organisational success. How you measure this depends on a number of factors, but a good quality staff survey will give you valuable insights. It is proven that employees are more likely to complete a survey than raise a concern at a meeting – so it can uncover issues at an earlier stage and allow you to take swifter action.
Heartbeat HR has developed an effective Employee Survey, which is easy to distribute and complete. We offer expert evaluation, using the results to make recommendations which feed into the strategic objectives of the organisation.
Feedback from your clients gives you valuable insight into their perceptions and experiences of your business.
Customer satisfaction surveys can help you make better decisions to help your business thrive. In fact, we have found that businesses that measure customer satisfaction are 33% more likely to describe themselves as successful than those who don’t.
Our client satisfaction surveys are suitable for businesses of all sizes. Once the responses have been collated, we analyse the results and provide a report with recommendations, so you can be sure you are putting your customers’ needs at the heart of your business.